Understanding and managing the order lifecycle
The real order statuses, the transitions allowed between them, and shipping from the order page.
Where to find it: Sales → Orders (الطلبات)
Steps
The new order
An order arrives as New with the delivery fee calculated for the customer's wilaya. A Duplicate flag means the same customer ordered the same product in the last 30 minutes, so check before confirming.
Phone confirmation
Call the customer, then move the order to Confirmed, Pending confirmation, Unreachable or Cancelled. Orders you take by phone are entered by hand with the add-order button.
Preparation and shipping
From Confirmed to Preparing, then Ready to ship, then Shipped. Once your delivery company is connected you can create the shipment and print its label from the order page; otherwise record the tracking number yourself.
Delivery or return
After shipping: Out for delivery, then Delivered, or Failed delivery, which can be retried or turned into Returned. Cancelling is only possible before shipping and puts the quantity back in stock.
History and export
Every status change is kept in the order's history. You can export orders with address, wilaya, commune, delivery mode and amounts.